For any questions regarding our products or for assistance with your order, please email us and you should get a response within one business day. If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Depending on the destination, the order may take 6 to 20 business days to be delivered. Due to the current environment, there has been a few unprecedented disruptions in the shipping process which may cause shipping time to delay. Please make sure to double check the description to see the delivery time frame for your specific country. Thank you!